Privacy Policy

Redfox RV Repairs & Spares
Effective Date: 03 February 2026
ABN: 60181541901


Redfox RV Repairs & Spares respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect, use, store, and disclose your personal information.

For the purposes of this policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.


1. Collection of personal information

We may collect the following personal information: name, phone number, email address, bank or payment details, vehicle information including caravan or RV number plates, and any other information you provide through our website contact forms, phone calls, emails, SMS, or in person.

We may also collect additional information at other times, including when you provide feedback, communicate with customer support, or otherwise interact with us.


2. How we collect your personal information

Your personal information is collected:

  • Through our website contact forms
  • Via phone calls or SMS messages
  • By email enquiries
  • In person at our workshop or onsite
  • From third-party referrals or service providers


3. Use of your personal information

We collect and use personal information for the following purposes:

  • Responding to enquiries
  • Providing caravan and RV repair and maintenance services
  • Preparing quotes and invoices
  • Processing payments
  • Maintaining service and vehicle records
  • Managing warranty or insurance matters
  • Complying with legal and regulatory obligations

We do not use personal information for marketing purposes.

We may contact you by telephone, email, SMS, or mail in relation to these purposes.


4. Disclosure of your personal information

We may disclose your personal information to:

  • Our employees or contractors insofar as reasonably necessary to provide our services
  • Accounting or bookkeeping service providers (e.g. Xero)
  • Payment processors and banks (e.g. Stripe)
  • Parts suppliers or manufacturers for warranty purposes
  • IT and business service providers, including website hosting, email, and cloud storage (e.g. ServiceM8, Google Workspace, Microsoft 365)
  • Insurers or warranty providers
  • Professional advisers such as accountants or lawyers

We may also disclose personal information where required to comply with a legal obligation, including a law, regulation, court order, subpoena, warrant, or in response to a request from a law enforcement agency.

We may use or disclose personal information where reasonably necessary to protect the legal rights, property, or safety of Redfox RV Repairs & Spares, our customers, or third parties.


5. Overseas disclosure

Information that we collect may be stored, processed, or transferred to service providers located outside Australia, including Google Workspace, Microsoft 365, ServiceM8, Xero, and Stripe.

By providing us with your personal information, you consent to such overseas disclosure. We take reasonable steps to ensure that overseas recipients handle personal information in accordance with Australian privacy laws.


6. Security of your personal information

We are committed to ensuring that your personal information is secure. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

  • Password-protected devices and systems
  • Secure cloud-based software
  • Limiting access to authorised personnel
  • Secure storage and disposal of records

The transmission of information over the internet is carried out at your own risk. While we take reasonable measures to safeguard information, we cannot guarantee the security of information transmitted to or from us.


7. Access to your personal information

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, out of date, incomplete, irrelevant, or misleading.

We reserve the right to refuse access in certain circumstances permitted by the Privacy Act 1988 (Cth).


8. Privacy complaints

If you have a complaint about how we handle personal information, please contact:

Contact: Admin
Email: admin@redfoxrv.com.au
Phone: 0436 362 945

We take complaints seriously and will respond within a reasonable time after receiving written notice of the complaint.


9. Changes to this Privacy Policy

We may change this Privacy Policy from time to time at our discretion. Any changes will be effective immediately upon publication on our website or notice board. We encourage you to review this policy periodically.


10. Website, cookies, and third-party sites

When you visit our website, we may use cookies to identify you when you return and to analyse website traffic. Cookies are not malicious and do not damage your computer. You can disable cookies through your browser settings, though this may limit website functionality.

Our website may contain links to third-party websites not owned or controlled by us. These links are provided for convenience only. We are not responsible for the privacy practices of third-party websites and encourage users to read their privacy policies.


11. Business transfers

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer user databases, including personal information, to the extent permitted by law. Any such disclosure will be made in good faith and subject to confidentiality obligations.